FAQ

How soon must I cancel my appointment?

You must cancel your appointment within 48 hours of your scheduled appointment
Do I need to provide any of the cleaning products/materials or equiptment?

No. Not unless you have some specific products or equipment you want us to use.
Do you wash windows?

Unfortunately, we do not wash windows
If I do not cancel my appointment within 24 hours will there be a charge?

In order to avoid last minute cancellations, we will send out formal reminder emails prior to the requested service. We do require a 48 hour notice of cancellation via email or voicemail, as those are time stamped for accuracy. There will be a $75 cancellation charge if we do not receive notice before the deadline.
How do you accept payments?

Cash E-transfers
Are you insured?

Yes, we have liability insurance and are able to provide proof of insurance if requested.
Are pets at home ok?

You know your pets better than we do. However, to ensure everyone's comfort and safety we recommend that the animal be in a crate or seperate room for the duration of the job. This will allow the cleaners to complete thier assignment without any interferance.
Is HST charged?

Yes. 13% HST will be added to your invoice, which is applicable to all services we offer.

Billing & Pricing

Payments Accepted

Cash

E-Transfer

Cancellation Policy

We do require a 48 hour notice of cancellation via email or voicemail, as those are time stamped for accuracy. There will be a $75 cancellation charge if we do not receive notice before the deadline.